Privacy Policy

At Haulvax Logistics, we value the trust you place in us to handle your cargo and your data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, use our tracking services, or partner with us for freight solutions.

We collect information that helps us provide a seamless logistics experience. This includes:

• Contact Information: Name, company name, email address, phone number, and physical address.
• Shipment Details: Origin and destination addresses, cargo descriptions, weight, and dimensions.
• Tracking Data: Information related to your 10-digit tracking number and shipment status updates.
• Financial Information: Payment details and billing addresses required to process transactions.
• Technical Data: IP address, browser type, and cookies used to improve website performance and user experience.

Haulvax Logistics uses your data for the following purposes:

• Service Delivery: To coordinate pickups, transportation, and final-mile deliveries.
• Communication: To send shipment status updates, tracking alerts, and respond to inquiries.
• Billing: To process payments and provide invoices.
• Compliance: To meet legal requirements, such as customs documentation and safety regulations.
• Improvement: To analyze website traffic and optimize our logistics network.

We do not sell your personal data. However, to complete your shipment, we may share necessary information with:

• Carrier Partners: Third-party drivers, rail operators, or shipping lines involved in moving your freight.
• Customs & Authorities: Regulatory bodies and customs officials as required for international trade.
• Payment Processors: Secure financial institutions that handle our transactions.
• Service Providers: IT and software partners who maintain our tracking and database systems.

We implement industry-standard security measures to protect your information from unauthorized access, loss, or alteration. This includes:

• SSL Encryption: To protect data transmitted through our website and tracking portal.
• Secure Servers: Utilizing restricted-access servers to store sensitive client and shipment data.
• Regular Audits: Monitoring our systems for potential vulnerabilities.

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and provide a faster, more personalized service (such as remembering your recently tracked numbers). You can choose to disable cookies through your browser settings, though some features of the site may be limited.

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the data we hold about you.
• Correction: The right to update inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal data, subject to legal and contractual retention requirements.

Our website may contain links to third-party sites (such as industry news or partner portals). Haulvax Logistics is not responsible for the privacy practices of these external websites.

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We encourage you to review this page periodically for any updates.

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our Privacy Officer:

• Email: privacy@haulvaxlogistics.com
• Phone: +1 938 314 0002
• Address: 5540 Centerview Dr Ste 200, Raleigh, Nc, 27606