Refund and Returns Policy

Last Updated: August 12 2026

At Haulvax Logistics, we are committed to providing reliable and transparent freight services. We understand that plans can change, and we aim to make our refund and cancellation process as straightforward as possible.

Cancellations of shipments or logistics services are subject to the following conditions:

• Before Pickup: If a shipment is canceled at least [24/48] hours prior to the scheduled pickup time, a full refund will be issued, minus a small administrative processing fee.
• Late Cancellations: Cancellations made within [12/24] hours of the scheduled pickup may be subject to a “Dry Run” fee or a cancellation charge to cover the costs of dispatched equipment and labor.
• After Pickup: Once the cargo has been collected and is in transit, the service is considered active, and a refund for the transportation costs cannot be issued.

If you believe you have been incorrectly charged for a shipment:

• Claims for overcharges or billing errors must be submitted in writing within 30 days of the invoice date.
• Haulvax Logistics will investigate the discrepancy and, if verified, will issue a credit or refund for the difference within [7-10] business days.

While Haulvax Logistics prides itself on punctuality, logistics can be affected by weather, traffic, and global supply chain disruptions.

• Refunds are generally not issued for delays caused by “Force Majeure” (circumstances beyond our control).
• In the rare event of a total service failure caused solely by Haulvax Logistics, a partial or full refund of the shipping costs may be negotiated on a case-by-case basis.

Refunds for shipping costs are distinct from claims for lost or damaged goods.

• If your cargo is damaged or lost, you must file a Freight Claim.
• Refunds for the service fee are handled separately from the valuation claim for the physical goods. Please refer to our Terms & Conditions for details on cargo insurance and liability limits.

The following fees are generally non-refundable once the service has been initiated:

• Cargo insurance premiums.
• Customs duties and taxes paid to government agencies.
• Specialized permits or escort fees already obtained for oversized loads.

To initiate a refund or cancellation request, please contact our accounts department:

• Email: billing@haulvaxlogistics.com
• Phone: : +1 938 314 0002
• Required Info: Please provide your 10-digit Tracking Number and your Invoice Number.

Approved refunds will be processed back to the original payment method (Credit Card, ACH, or Wire Transfer) within 7 to 14 business days, depending on your financial institution.